Privacy, access and conversations

In Privacy/GDPR settings, configure the notice, privacy policy link and acceptance/rejection labels. The login requirement option restricts access to authenticated users.

Consent is stored in the browser session. Resetting the conversation preserves consent already given, so resetting alone does not show the banner again. A new browser session or clearing browser data may require consent again. Resetting chat does not delete all data already retained in the backend.

Use Conversations to review history and manage operator requests. Configure automatic retention to suit your site. Analytics reports events such as teaser impressions and clicks, chat openings, first messages and lead submissions. Administrator test-page interactions are excluded from public analytics.

The plugin’s banner is an interface feature. Your privacy notice should describe the services and data processing actually used on your site.