| The chatbot does not appear |
Active chatbot, public display enabled, selected pages, login requirement, cache and the theme footer. |
| It still appears after being disabled |
Save on the correct chatbot, clear page/CDN cache and reload. Check that you are not seeing another chatbot. |
| The AI does not reply |
Provider key, model access, model test, provider quota and the error message. |
| It does not know newly added text |
Correct chatbot, saved source and completed queue; try a specific question. |
| A product is missing from the source list |
This is normal for dynamic integration retrieval; check Integrations and ask about the product by name. |
| Embeddings are enabled but a missing-key warning appears |
Add the required provider’s key, save and reindex. A Grok/Anthropic key does not replace an OpenAI/Mistral key. |
| A key is present but embedding generation fails |
Model compatibility, key validity, quota and queue error details. |
| A URL cannot be imported |
Public HTML/text page, no login, content not limited to JavaScript, size and accessibility from the server. |
| A block or flow does not start |
Correct chatbot and block, saved settings, trigger, priority, once-per-session setting and quick-question association. |
| A switch button has no available destination |
Destination ID, active/public chatbot and availability in the page’s switch configuration. |
| The operator is always unavailable |
Availability mode, timezone, business hours and Manual Override. |
| Email is not received |
Recipient, spam folder and WordPress email delivery; the flow simulator does not send emails. |
| Text stays in the wrong language |
WordPress/profile language and updated translation files; check whether it is custom content requiring manual translation. |
