Frequently asked questions
Do I need an API key?
Section titled “Do I need an API key?”Yes. Botshido does not include an AI service: you connect your own account with OpenAI, Mistral AI, Anthropic or xAI, and the provider bills you according to your plan. See Get an API key and understand costs.
Does Botshido limit the number of messages?
Section titled “Does Botshido limit the number of messages?”No. Botshido does not apply a message limit. Limits and costs come from your provider.
Where is visitor data stored?
Section titled “Where is visitor data stored?”Conversations and anonymized analytics events are stored in your WordPress database, with configurable retention. Botshido works with the WordPress privacy tools for data export and erasure. To generate replies, the visitor’s messages, the conversation context, your prompts and relevant excerpts of your content are sent to the provider you configured. Your privacy notice should describe the services you actually use: see Privacy, access and conversations.
What does the Free version include?
Section titled “What does the Free version include?”One chatbot, all four providers, a Knowledge Base from posts, pages and text with keyword search, floating widget or shortcode, quick questions and simple content blocks, analytics, GDPR tools, three bundled templates, the setup wizard and conversation history. See Free and Pro.
Can I run more than one chatbot?
Section titled “Can I run more than one chatbot?”The Free plugin runs one chatbot. Pro lets you create as many as you need, each with its own configuration, and enables a public chatbot switcher.
What do templates change?
Section titled “What do templates change?”Applying a template replaces the prompt, greetings, colors and other included appearance fields. It keeps your API keys, Knowledge Base, blocks and flows, privacy and handoff settings. You can undo the last application. See Templates and languages.
The chatbot answers in the wrong language
Section titled “The chatbot answers in the wrong language”Prompts, greetings and other custom texts are not translated automatically. With WPML or Polylang you can translate them as strings; otherwise write them in the language you need. See Troubleshooting.
Where can I get help?
Section titled “Where can I get help?”Check Troubleshooting first. For other questions, use the support forum of the plugin on wordpress.org, or the contact details on botshido.com.